Refund and cancellation policy

Please read this before you pay. By paying, you agree to it.

1. Payment

Our service charge is paid in full in advance, before we start work. Government / council fees and any CNE programme fees are paid by you directly and are never refundable by us.

2. When you get a refund

You get a refund only if we are unable to complete the service because of a reason on our side. In that case we refund up to 80% of the service charge, depending on how much work has already been completed on your case. We share the calculation with you in writing.

3. When there is no refund

There is no refund if: you cancel or stop the service after paying; you do not reply or send the required documents for 90 days after payment (the case is then closed); you do not attend a step that needs you in person, such as a CNE programme, biometric verification or submitting originals at the council; you are not eligible because of information you did not share with us (for example, DNC renews only for nurses employed in Delhi); the council rejects or delays your application for a reason not caused by us; or a document you gave us is found or suspected to be not genuine.

4. How to ask for a refund

Message us on WhatsApp +91 72177 90565 with your name and order number. If a refund is due, it is sent to the UPI ID or account you paid from within 7 working days of our confirmation.

5. Referral credit (Rs 500)

The new customer gets Rs 500 off when she uses a valid referral code (the registered mobile number of the person who referred her). The referrer gets Rs 500 for each friend, only after that friend pays. There is no limit on the number of friends. The total credit is a discount on your own services, not cash or UPI. Credit left over after a service stays for your next service. It cannot be used on council fees. You cannot refer yourself. If your friend gets a refund, the Rs 500 is removed.

Last updated: September 2026. See also our terms of service.